Our alarm monitoring team’s got you covered

When you’re as experienced as we are, you know what works. We provide great service to our alarm installer community and are only a phone call away. Because you’ll get to know us pretty well, here are some of the faces behind the headsets.

General Manager

Wade originally started with Alarm Watch in 2002 and worked as a night operator until 2005 when he decided to return to studies in Wellington. He returned to Alarm Watch as our Monitoring Supervisor and also worked as our Call Centre Manager and Monitoring Manager before taking up his current role as General Manager. Wade’s interests include computing, socialising and playing squash.

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Call Centre Manager

Jade has been with Alarm Watch for three-years. She has quickly fast-tracked herself to the Call Centre Manager position overseeing the entire call centre. When Jade is not at Alarm Watch, she is busy studying for her bachelor in business.

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Technical Manager

Graeme started installing alarms for the Post Office (remember that name?) in 1983 as an electrician’s apprentice. He joined Electroguard in 1990 and has since planned and implemented the technical requirements of building two monitoring stations. Graeme is happy to help sort out any issues our bureau installers might have. He’s a lead singer and guitarist in a local band and plays squash (watch out Wade!).

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Team Leader

Sarah joined Alarm Watch in 2008, and worked in our data entry team as well as filling in for our operators. With an exceptional work ethic, Sarah quickly became our Monitoring Supervisor before becoming our Call Centre Manager which she held for a five year period. Sarah is now our Team Leader, in charge of running our daytime shift and in charge of our Shift Manager team.

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Accounts Manager

Kim has been with Alarm Watch for over five years, and looks after our accounts, including account enquires. Kim keeps herself busy outside of Alarm Watch with her twin girls and another on the way!

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Data Manager

If it involves data & information, Connor is our go-to guy. Not only is he our Data Manager - he is also kept busy by being our electronic 'Front-of-House', responding to customer queries via email, being the friendly face behind our live chat option on our website, as well as supporting our other managers and operators. Connor has been with us for over 4 years now and has a real eye for detail and is constantly going out of his way to improve our system and to help our clients.

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Medical Response Manager

Natale is in charge of our medical alarm customers, Focusing on ensuring that these high risk and specialised clients receive high quality service at all times.

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Training Manager

Joshia heads up our Training requirements. In charge of training all new operators and running refresher training for our team throughout the year

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Shift Managers
George, Natalia, Moana, Sarah, Jonny, Taylor, Margy & Abe

These awesome people are our shift managers who are tasked with the responsibility of making sure we get everything right for you, if you ever have a question, these guys will be able to help for sure’
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Senior Operator Leadership Group
A wealth of monitoring experience

Our leadership group averages seven years of monitoring and combines for a total of 75 years of experience. Sue, Joe, Colin, Nico, Jared, Glenn, Jeremy, Ainsley, Donna, Gina, Jesse are huge in helping with supporting our Shift Manager group and assisting new team members. These guys define our company culture and are the backbone to our service.
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