Introduction
We value your privacy and are dedicated to safeguarding it. This policy outlines how we process any personal information you provide to Alarm Watch, whether through our website, web portal, smart phone application, or direct emails. We recommend that you read this policy thoroughly to gain a clear understanding of our privacy practices.
Legal Basis for Collecting and Processing Your Personal Information
We collect personal information to provide Alarm Monitoring and Call Centre Services, including the dispatch of third-party services such as Guards, Police, Fire, or Ambulance.
Categories of Personal Data We Collect
We collect the following categories of personal data:
- Address and Location Information
- Personal Contact Details
- Desired Information to carry out our service delivery
- Alarm usage history
- Smart phone app version
- IP Addresses
Billing information is collected only when there is no third-party managing your account and services.
How We Collect Your Personal Data
We collect data in multiple ways:
- Data provided directly by you which may include incoming text messages and emails
- Data provided indirectly by you such as voice recordings which are stored against your file
- Data provided from our smart phone application
- Data provided to us from your alarm system
- Data provided by your video cameras if you have them connected to us
- Data collected through third-party services
Who We Share the Collected Personal Information
Our Alarm Monitoring and Call Centre Services rely on third parties to complete the required service delivery you have requested. Before consenting to the use of third-party services, we encourage you to review their privacy policies. These service providers only have access to your personal information to perform the tasks you have agreed to.
Third parties may include:
- Guarding Services
- Alarm Installation Services
- Emergency Services
In urgent situations, we may notify Emergency Services without prior approval if necessary to protect life or property.
Data Retention
We will retain your information for as long as your account is active or as needed to provide you with our services. If you wish to cancel your account or request that we no longer use your information, please contact us at [email protected]. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce agreements.
Following the deletion of your personal information from our database, if you are signed up for our services through a third party, they will receive a file with your account information, which they will retain under the applicable data retention period according to the Privacy Act 2020.
Your Rights as the Owner of Personal Information
You have the following data protection rights:
- The right to access your data
- The right to update or correct your data
- The right to object to the use of your data
- The right to restrict the use of your data
- The right to transfer your data to another data controller
- The right to request the destruction of your data
- The right to withdraw consent
- The right to opt out
- The right to lodge a complaint with the relevant data protection authority
- Security of Your Personal Information
We protect your information by securing it on systems that adhere to best practices for cybersecurity and the strict requirements of AS2201.2 and ISO9001. Only police-vetted, licensed security monitoring staff, which are issued by the Ministry of Justice, can access your personal information at Alarm Watch.
We ensure that any third party is aware of our privacy policy and receives regular updates on our security practices. We recommend using strong and unique passwords, keeping them confidential, and logging out of your account on shared computers. We take the security and privacy of your data seriously and work diligently to keep it safe. All employees complete Privacy Security Training annually.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we do, we will update the policy version history at the top of the Privacy Policy. Material changes may be communicated through our website, email, or other methods we determine. Your continued use of our services and/or continued provision of information to us will be subject to the terms of the current Privacy Policy.
Contact Us
If you have any questions about our privacy practices or this policy, please contact us:
Attn: Chief Executive Officer
Email: [email protected]