Our alarm monitoring team’s got you covered

Say hello to Jade, our Operations Manager and so much more! Joining the Alarm Watch team in 2013, she zoomed through the ranks, landing as the queen bee of our entire monitoring station. While acing her role, she also snagged a bachelor's in Human Resources – talk about multitasking! Not just stopping there, Jade champions our customer happiness, ensures we're all safe and sound leading our health and safety, and keeps us in check with ISO compliance. Appreciated by clients and technicians alike, she's known for always going that extra mile.

Meet Damien, our incredibly seasoned General Manager even though he's a fresh face at Alarm Watch, having joined us in 2022. His journey in the security industry, spanning nearly 30 years, began as a fire tech, weaving through monitoring roles at Armourguard, management stints at Chubb and Signature, and a decade in wholesaling at National Fire & Security. Not stopping there, he wielded his toolkit as an alarm technician and showcased his expertise as a technical manager at Simply Security. His vast experience, touching every corner of our industry, makes him a stellar GM, expertly supporting our bureaus and team with a wealth of knowledge!

Meet Wade, our CEO! He first joined the Alarm Watch family back in 2004 as an overnight operator. After a study break in Wellington, he came back and climbed the ladder to become not only our CEO but also a proud shareholder. Wade's not just passionate about Alarm Watch; he genuinely cares about our bureaus, technicians, customers, and team. He’s not just a boss; he’s part of our family, always ensuring everything ticks along smoothly!

Graeme started installing alarms in 1983 for the Post Office (remember them?) before moving to Electroguard in 1990, since then planning and implementing two monitoring stations – along with all the technical requirements of both! Graeme is often referred to as our Guru for his unparalleled technical knowledge and his willingness to help deal with any situation he can, always answering the phone in the same kind, and reliable, manner, be it 3am or 3pm!

Dave (Known as Dippy) has been in the security industry for 30 years, he built his own successful security business, running a team of technicians specialising in alarms, CCTV, and access control. For 20 years, he was one of our monitoring resellers, until he decided it was time to get off the ladders, put down the tools, and sell his business.

Now, instead of being out in the field, Dave is here to support our bureaus, offering guidance on everything from monitoring to running a security business. With decades of hands-on experience and a deep understanding of how bureaus operate, he’s the perfect person to help them succeed. He’s always up for a chat about alarms, CCTV, or access control, and if you mention the Tecom alarm panel, be prepared for a passionate discussion!

Colin has been in the security industry since the early '90s, starting with Answer Scan before moving on to become the General Manager of another bureau monitoring centre. Over 20+ years, he built and maintained that monitoring business, competing with us in the same market. But even as competitors, our relationship with Colin was always one of mutual respect.

With his strong reputation in the industry, we didn’t hesitate when the opportunity came to bring him on board. Colin has spent two decades mentoring and supporting bureaus, making him a natural fit for our team. He also holds a business diploma, has assisted the New Zealand Security Association, and has even served on its board. Now, he’s here to do what he does best: supporting and helping our bureaus succeed.

Kim has been with Alarm Watch for over 12 years and managing our accounts for over 9. She is kept busy by organizing our local technician team, as well as being the go-to person for everything and anything charges, billing, or invoice related. Kim is also known as the face of Alarm Watch, being one of the few employees not working in the Monitoring Station itself. When not at home she is kept busy with 4 young children.

If it involves data & information, Connor is our go-to guy. Not only is he our Data Manager - he is also kept busy by being our electronic 'Front-of-House', responding to customer queries via email, being the friendly face behind our live chat option on our website, as well as supporting our other managers and operators. Connor has been with us for over 8 years now and has a real eye for detail and is constantly going out of his way to improve our system and to help our clients.

Margaret has been with Alarm Watch for over 10 years, working in a variety of roles including on the monitoring floor, shift management and management support. Margy is now responsible for our busy roster, and for the performance and quality that the team delivers.