2000 / 3000All-in-one panel

Our drawing of the Commander 2000 / 3000 all-in-one panel.

ITI + Simon Commander manuals

Start hereCommander 3000 User ManualUser guide · 64 pages · 2.9 MBRead it now

Keypad cheat sheet

  • Arm (away)your code3orCOMMAND3
    • Close doors and windows. For AWAY the READY light must be on steady: blinking means an inside sensor is open.
    • Key in your access code, then [3] (AWAY). Or press [COMMAND], then [3], if your system is set up for it.
    • The AWAY light comes on, 3 beeps sound, and the panel says Alarm system is ON level 3. Leave now.
    • 3 more beeps mean the exit time is over. Still inside and need to go? Disarm, then arm again.
    Pages 11, 13, 21 of the Commander 2000 User Manual
  • Arm while homeyour code2orCOMMAND2
    • The panel calls this STAY (level 2): doors and windows are armed while you move about inside.
    • Close doors and windows. The READY light should be on or blinking. COMMAND, then 2 also works if your installer has turned it on.
    • Key in your access code, then [2] (STAY). The STAY light comes on and 2 beeps sound.
    • Everyone in for the night? Key in your code, [2], then [4] (NO DELAY) so a door opening alarms at once.
    • With NO DELAY on, disarm before you open a door or window.
    Pages 11, 13, 20 and 21, 27 of the Commander 2000 User Manual
  • Disarmyour code1
    • Come in through a delay door. Entry beeps sound until you disarm.
    • Key in your access code, then [1] (OFF). One beep sounds and the panel says Alarm system is OFF.
    • Entry beeps faster than usual? An alarm has happened. Leave and call for help from a neighbour's phone.
    • False alarm? Your code and [1] stop it. Caught before the panel calls out (8 to 20 seconds), it adds Alarm bypassed.
    • Under threat? Your duress code and [1] disarms and sends a silent alarm. Your security company sets it up.
    Pages 13, 18, 20, 25, 45 of the Commander 2000 User ManualPage 21 of the Commander 3000 User Manual
  • Bypass a zonemaster codeBYPASS2-digit zone
    • Each detector or door contact is a sensor. A bypassed sensor stays off until you change arming level.
    • Arming with your code and the panel says Sensor (number) open, with protest beeps? Press [BYPASS] to arm without it.
    • Already armed? Key in the primary access code, [BYPASS], then the sensor number as 2 digits (01 to 18).
    • To put one back, do the same again. The panel says Sensor (number) ON.
    • Smoke, heat and fire pull sensors can't be bypassed. Only the primary code can bypass once armed.
    Pages 16, 28 and 29 of the Commander 2000 User Manual
  • Alarm memoryCOMMANDSTATUS
    • Press [COMMAND], then [STATUS] to hear what set the alarm off.
    • The panel names each sensor and the alarm type, or says Alarm Memory is OK if there were none.
    • To clear it, key in your code and [9] (the sensor test starts), then your code and [1].
    Page 36 of the Commander 2000 User Manual
  • Chime on or offyour code7orCOMMAND7
    • Chime beeps when an outside door or window opens, but only while the system is off.
    • With the system disarmed, key in your code and [7] (CHIME), or press [COMMAND], then [7].
    • The panel says ON or OFF. The chime is 2 beeps: one long, one short.
    Pages 13, 29 of the Commander 2000 User Manual
  • Panic alarmholdPOLICE+POLICEorholdFIRE+FIREorholdAUX+AUX
    • The panel has a pair of buttons under each of POLICE, FIRE and AUX (auxiliary).
    • Hold both buttons of the pair together for at least 3 seconds. Or press both twice within 3 seconds.
    • POLICE and FIRE sound the sirens inside and out; AUX sounds inside only. All three alert your monitoring company.
    • On a handheld touchpad, hold its POLICE button for at least 3 seconds.
    • To cancel, key in your code and [1].
    Pages 23 and 24 of the Commander 2000 User Manual
  • Change a codemaster codeSTATUS8new code
    • Key in the primary access code, then [STATUS], then [8]. The panel beeps once.
    • Key in the new 4-digit code. After 5 seconds the panel reads it back and says OK.
    • Your duress code starts with the same two digits, so it changes too.
    • Temporary code switched off? Your old code becomes it. Switch it off again: new code, [STATUS], [7], new code.
    • To set a temporary code, for a babysitter say: primary code, [STATUS], [7], then the temporary code.
    Pages 15 and 16 of the Commander 2000 User Manual
  • Test the systemyour code9oryour code8
    • Weekly: key in your code and [9]. The panel says Sensor test is ON, and you have 15 minutes.
    • Open and close each door and window, and hold each smoke sensor's test button. The panel says Sensor (number) OK.
    • Press [STATUS] to hear any sensors not yet tested. Your code and [1] ends the test.
    • Monitored? Your code and [8] runs a phone test. Phone test is OK means it got through.
    Pages 39 to 41 of the Commander 2000 User Manual
  • Trouble lightsSTATUS
    • A trouble gives 6 beeps once a minute, and the TROUBLE light blinks.
    • Press [STATUS] to hear what's wrong. That also stops the trouble beeps for a time.
    POWER light offMains power is off; the backup batteries are OK
    POWER light blinkingMains is on, but the backup batteries are bad
    READY light blinkingAn inside sensor is open, so you can only arm to STAY
    TROUBLE light blinkingSomething isn't working: press STATUS
    All lights blinkingThe panel is in program mode: call your security company
    All lights on steadyThe panel has lost its memory: call your security company
    AC Power FailureCheck the transformer is plugged in and the circuit breaker, then call your security company
    Sensor (number) low batteryChange a smoke sensor's batteries yourself; your security company does the others
    Pages 11, 13, 46 and 47 of the Commander 2000 User Manual
Why is my keypad beeping or showing a trouble light?

Most keypads beep or light up a trouble indicator when something needs attention, such as a low backup battery, a power cut or a lost phone or internet connection. Your user guide explains what each light or code means on your model. If it keeps happening, or you are not sure, call your installer or monitoring company.

Monitored by Alarm Watch? Call 0800 339 999

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