ATP1000 / FTP1000Touchpad

Our drawing of the Concord ATP1000 / FTP1000 touchpad.

ITI + Simon Concord manuals

Start here466-2183 Concord 4 User Manual rev EUser guide · 88 pages · 375 KBRead it now

Keypad cheat sheet

  • Arm (away)3your code
    • Push-button touchpads (GTS 50 touchscreen: see its own guide). On some, the number keys are under a door or flap.
    • Close all doors and windows. Press 3, then key in your 4-digit access code.
    • 3 short beeps sound, and a touchpad with a text display shows ARMED TO AWAY. Leave by a delay door straight away.
    • Beeps count the exit time down, faster in the last 10 seconds. If no one leaves by a delay door, it may arm to STAY instead.
    • Touchpads with CHIME, STAY, EXIT and AWAY keys along the bottom: AWAY also arms to away, unless your installer changed what it does.
    Pages 7, 14, 18, 48 and 49, 85 of the 466-2183 Concord 4 User Manual rev E
  • Arm while home2your code
    • Push-button touchpads (GTS 50 touchscreen: see its own guide): close the doors and windows, press 2, then key in your code.
    • Level 2 (stay) arms the doors and windows. Motion sensors stay off, so you can move about inside.
    • 2 short beeps sound, and a touchpad with a text display shows ARMED TO STAY.
    • Staying in? Press 4 straight after arming, so a delay door alarms at once. A text display then shows ARMED TO STAY NO DELAY.
    • Touchpads with CHIME, STAY, EXIT and AWAY keys along the bottom: STAY also arms to stay, unless your installer changed what it does.
    Pages 7, 14, 16 and 17, 48 and 49 of the 466-2183 Concord 4 User Manual rev E
  • Disarm1your code
    • Push-button touchpads (GTS 50 touchscreen: see its own guide): press 1, then key in your access code.
    • Come in by a delay door: pairs of entry beeps remind you to disarm, faster in the last 10 seconds.
    • Alarm sounding? The same keys stop it, with one long beep.
    • If your installer turned dialer abort on, disarming in time sends no report, and a text display shows REPORT ABORTED.
    • Fire alarms can't be cancelled: disarming only stops the sirens, and the alarm is still reported.
    Pages 7, 12 to 14, 85 of the 466-2183 Concord 4 User Manual rev E
  • Bypass a zone3your code#or#your codezone
    • Push-button touchpads (GTS 50 touchscreen: see its own guide). Each detector or door contact is a sensor.
    • Leaving a window open? Arm as usual, and at the protest beeps press # to bypass what's open.
    • Already armed? Press #, key in your code, then the sensor number. A text display shows SENSOR nn BYPASSED.
    • INVALID on a text display, or one long beep: a wrong number, a sensor not armed at this level, a smoke or heat sensor, or a code without the bypass right.
    • Bypasses end when you close the door or window and arm again.
    Pages 7, 19 and 20, 71 of the 466-2183 Concord 4 User Manual rev E
  • Alarm memory76
    • Push-button touchpads (GTS 50 touchscreen: see its own guide): press 7, then 6 to check the alarm memory (what set off the last alarm).
    • On a touchpad with a display, a status check (*) shows an alarm or trouble first. Press * again for the rest.
    • For event history on the text-display touchpad with A to D keys, disarm, then press 8, the system or partition master code, then 8.
    • Newest events appear first. A and B scroll; * leaves the history.
    Pages 7, 11, 21, 50 of the 466-2183 Concord 4 User Manual rev E
  • Chime on or off71
    • Push-button touchpads (GTS 50 touchscreen: see its own guide): press 7, then 1. Do it again to turn chime off.
    • Chime gives two beeps whenever a protected door or window opens. It only works while the system is off (level 1).
    • While chime is on, a text display shows CHIME IS ON (or CHIME ON).
    • Touchpads with CHIME, STAY, EXIT and AWAY keys along the bottom: CHIME turns it on and off, unless your installer changed what it does.
    Pages 7, 16, 48 and 49 of the 466-2183 Concord 4 User Manual rev E
  • Reset smoke detectors1your code
    • Push-button touchpads (GTS 50 touchscreen: see its own guide): press 1 and your code to clear a smoke alarm.
    • Wireless smoke sensors then reset by themselves once the smoke clears.
    • Wired smoke detectors stay lit: press 1 and your code again to reset them.
    • If your installer fitted a smoke reset switch, hold it for at least a second, then let go.
    • Alarm again straight away? Smoke may still be inside the detector. Fan the air near it, then reset again.
    Pages 11 and 12 of the 466-2183 Concord 4 User Manual rev E
  • Panic alarmholdthe key with a shield on itorholdthe key with a flame on itorholdthe key with a cross on it
    • Push-button touchpads have police, fire and auxiliary panic buttons, active at any arming level. Open any key cover first.
    • Hold the buttons for 2 seconds: both of a pair where there are two. On the touchpad with A to D keys, a line marked press both joins each pair.
    • ATP1000: hold shield for police, flame for fire, or cross for auxiliary. GTS 50: use its own guide.
    • Police and fire sound the sirens inside and out. Auxiliary sounds inside only, for help your dealer set up, such as an ambulance.
    • On a keychain touchpad set up for it, hold Lock and Unlock together for 2 seconds for a police alarm.
    Shield picturePolice alarm
    Flame pictureFire alarm
    Cross or star pictureAuxiliary alarm
    Pages 7, 23 of the 466-2183 Concord 4 User Manual rev EPages 1, 3 of the 466-2100 ATP1000 Touchpad Display Installation Instructions rev I
  • Change a code9master code030user number0new code#
    • Push-button touchpads (GTS 50 touchscreen: see its own guide): press 9 and the system or partition master code.
    • Press 0, 3, 0, the user number (000 to 229; 00 to 15 on an Express V4), then 0.
    • Key in the new 4-digit code and press #. Press *, 0, 0, # to leave the menus.
    • System master code, on the text-display touchpad with A to D keys: press 9, the system master code, then B until USER CODES shows, and #.
    • Press B until SYSTEM MASTER CODE shows, press #, key in the new code and press #. Leave with *, 0, 0, #.
    Pages 25 and 26, 57, 60 of the 466-2183 Concord 4 User Manual rev E
  • Trouble lights*
    • Push-button touchpads: open any key cover, then press * for status. GTS 50 users need its own guide.
    • To silence the trouble beeps, also change the arming level.
    • Trouble beeps are five short beeps once a minute. A text display shows what's wrong, such as the messages below.
    • Fix what you can, or call for service. An unfixed trouble starts beeping again 4 to 10 hours later.
    • Touchpads with lights: the red Armed and green Ready lights show the status (see the table).
    Armed light (red) flashingExit or entry time is running
    Armed light (red) onArmed to stay or away
    Ready light (green) onSystem is OK
    Ready light (green) offA trouble, or something open: check the status with *
    AC power failureCheck the panel's plug-in transformer and the circuit breaker; the battery takes over
    Low battThe panel's backup battery is low. Call for service if it lasts 24 hours after mains is back
    Sensor xx low batteryChange it yourself if it's an alkaline AA or AAA; otherwise call your dealer
    Phone failure troubleIt can't reach the monitoring station: check the phone line, then call your dealer
    Pages 9, 21, 68 and 69 of the 466-2183 Concord 4 User Manual rev E
  • Send a test signal8master code2
    • Push-button touchpads (GTS 50 touchscreen: see its own guide): disarm, open any key cover, then press 8, the system or partition master code, then 2.
    • This phone test checks your system can reach your monitoring centre. A text display shows PHONE TEST or SYSTEM ARMED TO PHONE TEST.
    • Most take a few minutes, but it can keep trying for up to 15. Systems with voice say Report okay when it works.
    • The display should go back to the level 1 screen. Not back in 3 minutes? Note how long it takes and call your installer.
    Page 67 of the 466-2183 Concord 4 User Manual rev E
Why is my keypad beeping or showing a trouble light?

Most keypads beep or light up a trouble indicator when something needs attention, such as a low backup battery, a power cut or a lost phone or internet connection. Your user guide explains what each light or code means on your model. If it keeps happening, or you are not sure, call your installer or monitoring company.

Monitored by Alarm Watch? Call 0800 339 999

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