WT5500Wireless keypad

Our drawing of the Alexor WT5500 wireless keypad.

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Start hereAlexor useManual · 27 pages · 584 KBRead it now

Keypad cheat sheet

  • Arm (away)your codeorholdAway
    • WT5500/WT5500P only (WTK5504 touchscreen: see its own guide). Close doors and windows; the Ready tick must be on.
    • Enter your code, or hold [Away] (a plain house on some WT5500s) for 2 seconds; enter your code if asked. WT5500P also accepts tags.
    • The Armed and Ready lights come on. Leave while the keypad beeps; the beeping changes for the last 10 seconds.
    • When the time is up, Ready goes out, Armed stays on and the keypad goes quiet.
    • Changed your mind? Key in your code to stop the arming.
    Pages 7, 12, 20 of the Alexor usePage 46 of the Alexor Install v1.1
  • Arm while homeholdStayyour codeor*9your code
    • WT5500/WT5500P only. WTK5504 touchscreen: ask your installer for its guide.
    • With Ready on, hold [Stay] (a house with a person on some WT5500s) for 2 seconds, then enter your code. Stay inside.
    • When the exit time ends, Ready goes out, Armed stays on and a bypass message shows.
    • [*][9] then your code arms in Stay with no entry delay. The keypad stays quiet and the exit time is doubled.
    • Once armed in Stay, [*][1] arms inside zones except Night zones. Disarm before entering those protected areas.
    Pages 6 and 7, 20 and 21 of the Alexor use
  • Disarmyour code
    • WT5500/WT5500P only (WTK5504 touchscreen: see its own guide). Wake a dark keypad with any key, then enter your code.
    • On a WT5500P, your prox tag also disarms. Coming in, disarm before the steady entry tone ends.
    • Wrong code? A 2-second error tone sounds. Press [#] and try again.
    • Alarm by mistake? Key in your code to silence it, then ring your monitoring company.
    Pages 7 and 8, 12 of the Alexor use
  • Bypass a zone*12-digit zone#
    • WT5500/WT5500P only (WTK5504 touchscreen: see its own guide). A bypassed zone cannot set off the alarm.
    • With the system disarmed, press [*][1]. Key in your code if the keypad asks.
    • Enter the zone as 2 digits (05 for zone 5), or scroll to it and press [*].
    • [0][0] clears every bypass and [9][9] brings back the last lot.
    • Press [#] to finish. Disarming clears bypasses except on 24-hour zones; use Clear Bypass to remove those.
    Pages 9, 20 of the Alexor use
  • Alarm memory*3
    • WT5500/WT5500P only (WTK5504 touchscreen: see its own guide). After an alarm, the keypad shows 'Alarm Memory'.
    • Press [*][3], then scroll with the arrow keys to see which zones went off. Press [#] to leave.
    • To clear the memory, arm and then disarm the system.
    • If it went off while you were out, the memory shows as you disarm. Go carefully: someone may still be inside.
    Page 10 of the Alexor use
  • Chime on or off*4orholdChime
    • WT5500/WT5500P: press [*][4], or hold [Chime] (a bell on some WT5500s) for 2 seconds. WTK5504: ask your installer for its guide.
    • Three beeps means door chime is on; one long tone means it's off.
    Pages 11, 20 of the Alexor use
  • Panic alarmholdthe key with a shield on it
    • WT5500/WT5500P: hold the key with a shield on it, bottom left, for 2 seconds. WTK5504: ask your installer for its guide.
    • The keypad beeps: the alarm is being sent to the monitoring station. The siren may or may not sound.
    • The flame (Fire) and triangle (Auxiliary) keys above it work the same way. None of them work unless your installer has programmed them.
    Flame keyFire alarm
    Triangle keyAuxiliary alarm (not for medical calls)
    Shield keyPanic alarm
    Pages 6, 8, 20 of the Alexor use
  • Change a code*5master codeuser numbernew code#
    • WT5500/WT5500P only (WTK5504 touchscreen: see its own guide). Disarm, then press [*][5] and enter the master code.
    • Key in the 2-digit user number (01 to 16, or 40 for the master code), or scroll and press [*].
    • Key in the new code: 4 or 6 digits, as set up by your installer.
    • To delete a user code and its tag, press [*] as the first digit. The master code cannot be deleted.
    • Key in another user number, or press [#] to finish.
    Pages 11 and 12 of the Alexor use
  • Set the date and time*6master code1timedate#
    • WT5500/WT5500P only (WTK5504 touchscreen: see its own guide). Press [*][6], the master code, then [1].
    • Key in the time as 4 digits in 24-hour form: 1430 for 2:30 pm.
    • Then key in the date as 6 digits, month first (MMDDYY): 28 September 2026 is 092826.
    • Press [#] to finish.
    • Seeing 'Loss of Time & Date' in the [*][2] trouble list? Press [*] there to go straight to setting it.
    Pages 8 to 10, 13 of the Alexor use
  • Trouble lights*2
    • WT5500/WT5500P only (WTK5504 touchscreen: see its own guide). Trouble lights the triangle and beeps every 10 seconds; [#] stops it.
    • Press [*][2]. The Trouble light flashes; scroll with the arrow keys to read each trouble.
    • Outside the [*][2] menu, a flashing Trouble light means the keypad's batteries are low: replace them.
    • Most troubles need a service call. A lost clock you can fix yourself by setting the time.
    Service RequiredLow battery, system trouble, tamper or radio jamming. Press [1] for more, then call for service
    Loss of AC PowerMains power is off: check the power connection. The system runs on battery for several hours
    Telephone Line Fault or Failure to CommunicateThe panel can't use the phone line or reach the monitoring station
    Module/Sensor FaultA detector, keypad or siren has a problem. Press [5] to see which
    Module/Sensor TamperA device has been tampered with. Press [6] to see which
    Module/Sensor Low BatteryA wireless device needs new batteries. Press [7] to see which
    Loss of Time & DateAll power was lost. Set the time and date again
    Panel Response Not ReceivedThe keypad has lost radio contact with the panel. Call for service if it keeps happening
    Pages 10, 17, 20 of the Alexor use
  • Send a test signal*6master code4
    • WT5500/WT5500P only (WTK5504 touchscreen: see its own guide). Ring your monitoring company before and after the test.
    • Disarm, then press [*][6], the master code, then [4]. This runs the System Test.
    • It sends a test report to your monitoring company, if your installer has programmed one.
    • The siren sounds for 4 seconds, medium then full, and the keypad lights come on. Press [#] to leave.
    Pages 13, 16 and 17 of the Alexor usePage 53 of the Alexor Install v1.1

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